Why can’t you log in to your IPTV app?
You enter your details, but the app says “Login failed”, “Invalid credentials” or keeps hanging on connecting. In 90% of cases it is easy to fix — often it is a space, a capital letter or an expired subscription.
1. Check the 3 login details (Xtream Codes)
- Server URL: must be complete, including the port (e.g. http://server.nl:8080). The http:// must not be missing.
- Username: case-sensitive — copy it from your welcome email.
- Password: case-sensitive — copy and paste, never retype it.
You can read exactly what these details are in our Xtream Codes explanation.
2. Watch out for hidden spaces
The most common cause: a space before or after your username or password (especially when copying from email). Remove it or copy again.
3. Check whether your subscription is active
Has your subscription expired? Then most apps show “Invalid credentials”. Check your payment history with your provider and renew if needed. More in our renewal guide.
4. Connection problems / server down
- Test your internet: does YouTube work on your device?
- Check whether your provider’s server URL is online (sometimes temporary maintenance).
- Restart your device completely (unplug it, wait 30 sec).
- Turn off your VPN (some providers block VPN IPs).
5. Set up the app again
- In the app, remove your playlist/account (Settings → Delete playlist).
- Add the playlist again with Xtream Codes or M3U.
- Test right after adding whether the app can connect.
6. Too many devices / connections
Many subscriptions allow only 1-2 simultaneous streams. If someone else (or an old device) logs in, you get a login error or get kicked out. Log out on other devices and try again.
7. Request your details again
Lost them or unsure? Ask your provider for your account details again — most providers send a new welcome email with the correct login within minutes.
Frequently asked questions about login problems
Login works on phone, but not on TV?
Check that you use the same details on the TV without spaces. TV keyboards sometimes add spaces or capitals automatically.
“Login banned” — what does that mean?
Your account is temporarily blocked, often after too many failed attempts or a shared login. Wait half an hour or ask your provider to lift the ban.
Can I change my password myself?
With most IPTV providers, not through the app — ask your provider’s support.
Does the free 24h test also work if I am already a customer?
No, the free test is for new customers. Existing customers can always get in touch via our contact page.
Stuck or not working? Ask your question via our contact page — we help you quickly and free of charge. Or try Pro IPTV free for 24 hours.
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